This website can be used by customers to browse the content and products and to make legitimate purchases. This website must not be used for any other purpose, including without limitation, to make any speculative, false or fraudulent purchase(s).
This website and all the content provided may not be copied, reproduced, republished, uploaded, posted, transmitted or otherwise distributed.

This website or any materials obtained through the site may not be used in a manner that violates any law. The site may not be used to stalk, harass, or harm another individual, to impersonate any person or entity or otherwise misrepresent the affiliation with a person or entity. The site, servers or networks connected to the site may not be interfered with or disrupted, or any data mining, robots, or similar data gathering or extraction methods used, or attempts made to gain unauthorized access to any portion of the site or any other accounts, computer systems, or networks connected to the site, whether through hacking, password mining, or any other means. We may terminate or restrict your use of this site, without compensation or notice, if you are, or if we suspect that you are in violation of any of these terms or engaged in illegal or improper use of this site. Any unauthorised use of this website and/or the materials contained herein may constitute legal violations, and as such, the appropriate legal actions will be taken against unlawful users.

Although we are committed to ensure that all information on this website is as accurate and up to date as possible, due to the possibility of human and technical error, we cannot fully guarantee the accuracy or completeness of the information provided on the website.

The use of this product must not substitute the obtaining of medical advice from a registered health professional for any health conditions you may have. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. For this reason, we cannot accept any responsibility for any adverse reactions that any of the products may cause. We therefore advise the consultation of a medical practitioner if you are pregnant or breastfeeding, have a medical condition, are taking any medication, or there is ever any doubt as to the use of the products.

By using this website and by using our products, you agree that neither us nor our associates shall be liable to you or any other person for any form of damages, costs, expenses, losses, demands or claims whatsoever arising from the use of this website or from the use of our products, or from the inability to use this website or our products, or from any violation of these terms. We make no guarantees or warranties for the performance or safety of its products outside of their intended purpose.

The use of these contents is forbidden where the law does not allow this disclaimer to take full effect.

You may not access our website or order our products or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

We might, at our sole discretion, change our Terms of Service, or any part thereof, at any time without notice. It is your responsibility to check this page periodically for changes. If you continue to use the website, order our products or use our services, following posting of any changes to the terms, the changed terms will be applicable to you and you will be deemed to have accepted the updated terms. Any new features or tools added to the website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.

An agreement of sale between you and skinSOOTHE is only valid once payment has been made for a purchase, and the proof of payment has been received by us. Up until this point all goods remain our property. Once payment has been made for a purchase, it is deemed that you have read, understood and accepted our Terms of Service. If you have any queries or concerns regarding the purchasing process or our products, please contact us before making any purchases on this website.

After your purchase has been confirmed, legal obligations arise and your right to be refunded (whether charged to your credit card or in any other way paid) is limited by our Terms of Service.

An order can be cancelled if payment has not been made as yet, or the order has not been dispatched by us as yet.

After receipt of payment, orders will be processed within two working days. In the unlikely event that an ordered product is unavailable, we will contact you with alternative options.

All orders are dispatched via a courier service. We make every effort to ensure timeous dispatch of all orders, and subsequent delivery via the courier service. We undertake to keep you up to date on the status of your order(s). Should delivery timelines be affected by unforeseen circumstances, we will also advise you of these. A delivery being delayed is not grounds for a return or refund. Please see our Delivery Options and Returns and Refunds Policy for more details.

All products are sold with a 7 (seven) day satisfaction guarantee. If you are not completely happy with a product that you purchased from us, you can return it to us. Please see our Returns and Refunds Policy for more details and refund arrangements.

Also refer to our Returns and Refunds Policy if you received the wrong product or a damaged, broken or expired product.

skinSOOTHE respects the privacy of our customers and potential customers. We will take all reasonable steps to protect your personal information. Personal information collected on this site is governed by our Privacy Policy. Your personal information will be kept strictly confidential, and will only be used to process your order(s) and to provide you with the best possible service. For the purposes of this clause, personal information is defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). Please refer to our Privacy Policy for more details.

You agree that any comments or submissions you share with us, either on our request (for example contest entries), or without a request from us (you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise) we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

You further agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right, and will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of our service or any related website.

You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Occasionally there may be information on our website that contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information provided is inaccurate. In the unfortunate event that we have to cancel an order, we will contact you with alternative options.

We are committed to providing secure online services. Encryption is used to protect the transmission of personal information when completing online transactions, and all encryption complies with international standards. We do not store or have access to users’ credit card details or other confidential payment details that could potentially be used for fraudulent or malicious purposes.

We have the right, but not the obligation, to monitor any activity and content associated with this website. Accordingly, we may investigate any reported violation of these conditions or complaints and take any action that we subsequently deem appropriate, which may include, but is not limited to issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from this website.

These terms will be exclusively governed by and construed in accordance with the laws of South Africa, whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.