• A visitor to our website;
• A customer who has ordered products from us online;
• A customer who signs up to receive our newsletter;
• A customer who has entered one of our promotional competitions;
• A customer who has contacted us for whatever reason; or
• Visitors or followers that engage with our social media pages.

This policy applies when your personal information is collected.

Personal information includes:

• Certain information that we collect automatically when you visit our website;
• Certain information collected on registration (see below);
• Certain information collected on submission; and
• Optional information that you provide to us voluntarily (see below).

But excludes:

• Information that has been made anonymous so that it does not identify a specific person;
• Permanently de-identified information that does not relate or cannot be traced back to you specifically;
• Non-personal statistical information collected and compiled by us; and
• information that you have provided voluntarily in an open, public environment or forum including any blog, chat room, community, classifieds, or discussion board (because the information has been disclosed in a public forum, it is no longer confidential and does not constitute personal information subject to protection under this policy).

Common examples of the types of personal information which we may collect and process include your:

• identifying information such as your name, date of birth, or identification number of any kind;
• identifying information such as your name, date of birth, or identification number of any kind;
• identifying information such as your name, date of birth, or identification number of any kind;
• identifying information such as your name, date of birth, or identification number of any kind;

Depending on the products or services that you require, we may also collect sensitive personal information, including:

• identifying information such as your name, date of birth, or identification number of any kind;
• identifying information such as your name, date of birth, or identification number of any kind;
• identifying information such as your name, date of birth, or identification number of any kind;
• identifying information such as your name, date of birth, or identification number of any kind;

When you provide us with personal information to complete a transaction, register on our website, verify your credit card, place an order, sign up for our newsletter, enter one of our promotional competitions, arrange for a delivery or return a purchase, follow our social media pages or contact us, you will no longer be anonymous to us. By implication, you have provided us with your consent to collect your personal information, and using it for the purposes and reasons specified in this policy. This personal information will include:

• Certain information that we collect automatically when you visit our website;
• Certain information collected on registration (see below);
• Certain information collected on submission; and
• Optional information that you provide to us voluntarily (see below).

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

You may not access our website, order our products or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

You may only send us your own personal information or the information of another person where you have their permission to do so.

We may change the terms of this policy at any time by updating this web page. If you do not agree with the changes, you must stop using the website and our products or services. If you continue to use the website or our products or services following posting of any changes to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

First and foremost, we will use your personal information to process and fulfil your orders and any other requests around our products or services.

We can also use your personal information to provide appropriate additional services and information to you, and for any other purposes set out in this policy. These can include the following obligations to you:

• Messages and updates: We may use your information to send you administrative messages and email updates regarding the website, and for marketing purposes where lawful. We may also provide you with information about new products or services in which we think you may be interested, in other words promotional messages. You can choose to opt-out of these (we may send you a once-off promotional message asking if you would like to opt-into the promotional messages, without you having consented to this as yet).
• Targeted content: While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.

When you order our products or request our services, we may ask you to provide us with additional (optional) information on a voluntary basis. This includes content or products that you decide to upload or download from our website or when you enter competitions, take advantage of promotions, respond to surveys, order certain additional products or services, or otherwise use the optional features and functionality of our website. We may use or process this information for the specific purposes indicated during collection. Processing includes gathering, disclosing, and combining the personal information collected with other personal information. We generally collect and process your personal information for purposes like the following:

• marketing purposes such as pursuing lawful related marketing activities;
• business purposes such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and
• legal purposes such as handling claims, complying with regulations, or pursuing good governance.

Apart from the above, we may use your usage information for the following purposes:

• to remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
• to monitor website usage metrics such as total number of visitors and pages accessed; and
• to track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

We collect specific information when you order our products or request our services. This information is collected from:

• browsers: We automatically receive and record internet usage information on our server logs from your browser, such as your Internet Protocol address (IP address), browsing habits, click patterns, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, the content and pages that you access on the website, and the dates and times that you visit the website, paths taken, and time spent on sites and pages within the website (usage information). Please note that other websites visited before entering our website might place personal information within your URL during a visit to it, and we have no control over such websites. Accordingly, a subsequent website that collects URL information may log some personal information;
• Cookies: We may place small text files called ‘cookies’ on your device when you visit our website to try and give you a personalised experience. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:
• tailoring our website’s functionality to you personally by letting us remember your preferences;
• improving how our website performs;
• allowing third parties to provide services to our website; and
• helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at www.allaboutcookies.org.

• Web beacons: Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
• Telephone calls: We may monitor and record any telephone calls that you make to us, unless you specifically request us not to do so.

Keeping your personal information accurate and up to date:

We will try to keep your personal information collected as accurate, complete and up to date as possible for the purposes defined in this policy. From time to time, we may request you to update your personal information on the website. You are able to review or update any personal information that we have for you by accessing your account online, emailing us, or phoning us.

In order for us to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

• retention of the record is required or authorised by law; or
• you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.

We may retain your personal information in physical or electronic records at our discretion.

We may share your personal information with third parties for the purposes of fulfilling our obligations to you, among other purposes. We may share your personal information with:

• an affiliate, in which case we will seek to require the affiliates to honour this privacy policy;
• our products or services providers under contract who help provide certain products or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these products or services providers only use your information in connection with the products or services they supply or services they perform for us and not for their own benefit);
• credit bureaus to report account information, as permitted by law;
• banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria);
• other third parties who provide us with relevant services where appropriate, including but not limited to Facebook or Google;
• Suppliers and Third Parties when you enter any promotional competitions or download;
• Regulators as required by law or governmental audit;
• Law enforcement if required by a subpoena or court order; to comply with any law; to protect the safety of any individual or the general public; and to prevent violation of our customer relationship terms; or
• to third parties if required for legal reasons.

We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

No personal information will be disclosed to anyone except as provided in this privacy policy.

We may need to disclose personal information to our employees that require the personal information to do their jobs. These include our responsible management, human resources, accounting, audit, compliance, information technology, or other personnel.

If we undergo a change in ownership, or a merger with, acquisition by, or sale of assets to another entity, we may assign our rights to the personal information we process to a successor, purchaser, or separate entity. We will disclose the transfer on the website. If you are concerned about your personal information migrating to a new owner, you may request us to delete your personal information.

We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.

We take the security of your personal information very seriously. We have implemented a variety of technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure storage: We store your personal information on secure servers that use industry-standard security measures, such as encryption at rest and in transit.
• Access controls: We restrict access to your personal information to authorized personnel only who have a legitimate business need to access it.
• Regular security reviews: We regularly review our security practices and procedures to ensure they remain effective in protecting your personal information.
• Incident response plan: We have a comprehensive incident response plan in place to address any potential security breaches. We will notify you in the event of a security breach that affects your personal information, as required by law.

While we strive to protect your personal information, no security measures are perfect, and we cannot guarantee the complete security of any information you provide to us.

Additionally, you can play a role in protecting your information by:

• Choosing a strong password and keeping it confidential.
• Logging out of your account when you are finished using it.
• Being cautious about the information you share online.

By using our website, you agree to these data security measures.

We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third party websites.